Here is a preview.

I’ve learned from many distributor leaders that a company’s culture is determined not only by its values, but by the particular employee behaviors that are most aligned with achieving its ideals. A positive, well-managed culture will drive productivity, reinforce customer experiences and enable innovations. A negative culture, however, can kill strategic initiatives and demolish returns on investment. How your employees behave determines whether your business culture is a creative or destructive force for innovation.

Here is a preview.

As distributors look for new ways to connect with customers and boost profitability, they must consider all sorts of three-letter tools: ERPs (enterprise resource planning), CRMs (customer relationship management), MDMs (master data management), MRMs (marketing resource management), and so on. Unfortunately, many of these “solutions” end up causing more problems than they solve.

From NAW:

What is Innovate to Dominate? 

In these uncertain times when you are looking to strengthen your business in the second half of 2020 and beyond, we hope you’ll use these timely educational resources as your roadmap to create B2B innovation. NAW and PROS are partnering to provide these essential tools to help you on your digital transformation journey so you can get ahead of the increasingly disruptive and transformational forces around your business. Our goal with these resources is for you to not only see into the future of distribution, but to step into it with world-class, scalable solutions.

From NAW Blog:

Here is a preview.

The New Financial Normal May Well Be the Old Normal

NFDA Profit Improvement Report
Volume 29, No. 3

By Dr. Albert D. Bates

From NAW blog:

From NAW:

As part of NAW’s exciting new digital series of seven research reports and seven webinars titled, “How Technology Will Transform Wholesale Distribution,” we urge you to register for our second webinar, “Distributors’ Views on Technology Disruption and How to Respond,” on Tuesday, August 18, at 2:00 p.m. Eastern, with speaker and author Ian Heller of Distribution Strategy Group.

From NAW blog:

Here is a preview.

What’s Retail to Do About Customer Service During COVID 19?
Wait, wait, wait … we mean all businesses!

Here are 5 steps to help every retailer ‘up’ their game on customer service and help their harried, hassled customers as well as their worn-down, tired help during tough and all the times.

From the NAW blog:

Here is a preview.

From NAW:

There is no time like the present to explore the future. And that is what the NAW Institute for Distribution Excellence, along with Ian Heller and Jonathan Bein of Distribution Strategy Group, are doing to help wholesaler-distributors plan for their future. Through a series of seven research reports and seven accompanying webinars, you’ll receive the intelligence you need to formulate new strategies and ensure that your company thrives through this era of technology transformation.  As a member of (put your association name or acronym here), you are welcome and encouraged to download these reports as they are released and participate in each accompanying webinar.  There is no charge for download or participation.

From the NAW blog:

From NAW blog:

From NAW blog:

From NAW blog:

From NAW Blog:

From NAW Blog:

Today NAW released Episode 5: Gut Check: A Distribution Point of View on Disruption and Change to subscribers of the NAW Podcast Series: INNOVATE TO DOMINATE, sponsored by PROS.

In this episode, Mark Dancer, Author of NAW’s Innovate to Dominate: The 12th Edition in the Facing the Forces of Change Series, and Richard Blatcher of PROS interview Ian Heller, Founder and Chief Strategy Officer at Distribution Strategy Group. Among the many ideas and recommendations for the distribution industry that Ian offers, he argues that every distributor must have a strategy for virtual marketplaces, and that the industry may need to create its distribution-centric platform. Ian’s insights are essential for every distributor’s plans for surviving the COVID-19 crisis and emerging stronger than before.