The New Financial Normal May Well Be the Old Normal
NFDA Profit Improvement Report
Volume 29, No. 3
By Dr. Albert D. Bates
NFDA Profit Improvement Report
Volume 29, No. 3
By Dr. Albert D. Bates
From NAW:
As part of NAW’s exciting new digital series of seven research reports and seven webinars titled, “How Technology Will Transform Wholesale Distribution,” we urge you to register for our second webinar, “Distributors’ Views on Technology Disruption and How to Respond,” on Tuesday, August 18, at 2:00 p.m. Eastern, with speaker and author Ian Heller of Distribution Strategy Group.
From NAW blog:
Here is a preview.
What’s Retail to Do About Customer Service During COVID 19?
Wait, wait, wait … we mean all businesses!
Here are 5 steps to help every retailer ‘up’ their game on customer service and help their harried, hassled customers as well as their worn-down, tired help during tough and all the times.
IFE Press Release:
Since 1981, the International Fastener Expo (IFE) has brought the entire fastener industry together at one time and one place. Each year, the community gathers at the show to see customers and vendors, network with colleagues, and source new products or suppliers. We heard our community and deeply appreciate the consistent feedback which has enabled us to continually improve IFE year after year and remain the #1 Fastener Expo in North America.
Driven by our responsibility to serve your best interests, we regret to announce that we are cancelling this year’s International Fastener Expo, which was scheduled to take place September 28-30, 2020, at the Mandalay Bay Convention Centre Las Vegas, NV.
Recent developments have made it impossible to bring our community together safely and successfully. This is due to the ongoing progression of the COVID-19 pandemic, including the latest government data, measures, and guidelines on phased reopening plans in the U.S.; the number of confirmed cases worldwide and domestically; current quarantines, containment areas, stay at home orders, and restrictions on congregating and large gatherings imposed by states and other government and public health authorities; the inability of IFE's international community to travel to the show due to travel restrictions and bans; and the various company-imposed travel restrictions on employees affecting attendees and participating companies. The health and safety of our customers, partners, and employees remains of paramount concern to us.
Though we won’t get to see you in person this year, our team is committed to finding new ways to keep the industry connected and we are in the process of launching IFE Online Experience. Our goal is to provide a platform where you can virtually meet customers you have been missing all year, have access to a proven match-making program, and learn from industry leaders and about current trends. Please expect more updates on this in coming weeks.
We are also confirmed to return to the Mandalay Bay Convention Center in Las Vegas next year on September 21-23, 2021. We are excited to welcome you to the International Fastener Expo 2021!
As a valued attendee, please know that our team is currently working out all the details on logistics and policies affected by this cancellation and around your participation and registration fees. We appreciate your patience as we work through these details. You will receive communication with complete information as soon as possible.
Thank you for your continued support and for being a valued member of the International Fastener Expo community.
From the NAW blog:
Here is a preview.
From NAW:
There is no time like the present to explore the future. And that is what the NAW Institute for Distribution Excellence, along with Ian Heller and Jonathan Bein of Distribution Strategy Group, are doing to help wholesaler-distributors plan for their future. Through a series of seven research reports and seven accompanying webinars, you’ll receive the intelligence you need to formulate new strategies and ensure that your company thrives through this era of technology transformation. As a member of (put your association name or acronym here), you are welcome and encouraged to download these reports as they are released and participate in each accompanying webinar. There is no charge for download or participation.
Press Release:
Fastener Fair Stuttgart 2021:
From the NAW blog:
Here is a preview.
From NAW blog:
From NAW blog:
A Caliper Talent Management article:
Why Every Manager Should Be a Coach, Not a Boss
A Caliper Talent Management Article:
3 Questions to Re-Examine Your Employee Review Process For the New Year
From NAW Blog:
2/12/2020
CONTACT INFORMATION:
From NAW Blog:
A Caliper Talent Management Article:
How to Hire for Success in Sales
Here is a preview.
Distributors may avoid outsider disruption by being human, but only if they make concrete plans to work with customers where they live and work — in communities. A new mindset is required. Segmenting customers is about selling. Serving communities is about collaborating. Relationships are built on trust, and at its core, building trust is a very human endeavor. As distributors transform digitally, they risk losing touch with customers. A distributor’s innovation plan needs to include human-centric innovations, and community outreach is the most powerful place to start.
Today NAW released Episode 5: Gut Check: A Distribution Point of View on Disruption and Change to subscribers of the NAW Podcast Series: INNOVATE TO DOMINATE, sponsored by PROS.
In this episode, Mark Dancer, Author of NAW’s Innovate to Dominate: The 12th Edition in the Facing the Forces of Change Series, and Richard Blatcher of PROS interview Ian Heller, Founder and Chief Strategy Officer at Distribution Strategy Group. Among the many ideas and recommendations for the distribution industry that Ian offers, he argues that every distributor must have a strategy for virtual marketplaces, and that the industry may need to create its distribution-centric platform. Ian’s insights are essential for every distributor’s plans for surviving the COVID-19 crisis and emerging stronger than before.